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FAQ

Please look through our commonly asked questions! If you have any other questions about us or our services that are not found here, please email us at paper

1 

What are your different offerings?

  • Invitation suite: save the date, invitations, save the date envelopes, invitation envelopes

  • Ceremony and reception suite: ceremony program, menu, drink menu, name cards, table numbers, signage

  • Add Ons available: Napkins

  • Custom Creations: napkins, cups, gift boxes

2

What kind of paper do you use for your designs?

  • Each design is curated to meet a certain aesthetic and have specific chosen paper stock to complete the whole design. If there is a certain type of paper stock you would like instead, additional cost will incur per piece depending on the type of paper stock you request.

3

Can I change the wording/colour/fonts/layout of the design?

  • The wording on our designs are our standard wording and can be changed to your liking. 

  • Colour can be changed but due to variability when it comes to printing, the colour that you request may not come out exactly as you expect but we will try our best to match the colour request. 

  • There are font alternatives for certain collections but may not be available for all collections.

  • Swapping text in locations with existing text is possible on most designs. General layout changes will be a custom change, which will require an additional $200.

5

What if the text I provide is too long?

  • Our designers will work with the text provided to produce the closest possible design to the original design

4

What if I have more changes to make after the two design reviews??

  • Additional design reviews will cost $100 per round.

6

Will design proofs be provided?

  • Yes, digital design proofs are provided during the design process with two rounds of design review.

7

Can I make changes to the design after I have submitted the written agreement and production has started?

  • Unfortunately if production has started, changes are not possible. We are able to add to the order as an option.

8

Do you provide samples?

  • No, we currently do not provide physical samples but we have our digital samples available on our website as well as the digital proofs that will be presented to you in the design process.

9

What is the price range for your products?

  • From the minimum order of 100 pieces, we start at $300 onwards

10

Is there a minimum amount to order?

  • Yes, the minimum order is 100 pieces.

11

Is shipping included?

  • Shipping with tracking is included for orders within Canada and USA. International shipping will vary based on order size.

12

What if I find a flaw with the product after I receive it?

  • We will complete two rounds of design review with you to make sure everything to be printed is correct, additional reviews can be added on for $100/review. We do our utmost best to physically check each print to ensure the quality and package each order with care, but we are not liable once the shipment has left our studio.

13

What is your refund policy?

  • If the design process has not yet started (you have not submitted your information form), you can receive 100% of your deposit back

  • If you have submitted your information form and the design process has started, you are eligible to receive 50% of your deposit back

  • If you have signed the written agreement and production has started, no refunds will be possible at this point.

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